Implementation Prowess to Maximize Your Investment
gr8 People realizes the primary objective for our customers to deploy a new technology is to increase productivity. Implementation Services are designed to help you roll out and operate your gr8 People Talent Platform to quickly achieve competitive advantage. Our intimate knowledge of talent acquisition best practices enables us to identify and deliver the appropriate technical expertise, ensuring successful implementation while delivering overall value to your organization.
Each implementation project provides a phased project rollout method designed to ensure the success of every gr8 People implementation. gr8 People implementation managers use our vast implementation experience to identify and address key strategic and tactical issues, and to develop a game plan for the progress of the project.
Pre-Implementation Analysis and Planning
Change management assessment, implementation strategy definition, domestic and/or global rollout planning.
Implementation Planning Service
The gr8 People Planning Service is delivered prior to implementation kick off to ensure that the organization understands how to leverage the gr8 People Platform with overall solution configurability, plan and rollout. This service provides customers with a well-defined, accelerated project initiation, ensuring project success downstream.
Global Implementation Services
Global implementation services offer unrivaled expertise in the deployment of the gr8 People Platform internationally. Through definition and platform configuration, gr8 People understands the needs of global organizations and can provide services to help you to manage international software deployment.
Implementation On-Demand Service
The gr8 People On-Demand Service is a fast-start implementation program designed to deliver gr8 People Solution to customers who require immediate implementation. Most On-Demand projects are implemented in 4 to 15 days.
Implementation and Product Expertise
gr8 People assists those customers that cannot dedicate a full-time employee to lead the implementation. Organizations often underestimate the effort needed to properly implement a new Talent Relationship Management solution. A dedicated gr8 People engagement manager shepherds the customer team by providing detailed Project Planning and Management Services, as well as on-going project performance and budget tracking.
Solution Integration and Data Migration Services
gr8 People integration services enable customers to identify and execute new interface points as a result of changes in organizational structure, policies, 3rd party vendors, and/or changes to HRIS technology.
Learning Solutions Fit for You
gr8 People University provides comprehensive instructional programs for customers and partners. Our goal is to provide knowledge and expertise to ensure that our customers have the highest level of success when working with the gr8 People Talent Platform.
Based on years of successful deployments, we've created a dynamic methodology, designed to enhance performance, drive end-user adoption, and accelerate your return on investment. From proactive discovery and planning services to project management, solution deployment, and the final hand-off to gr8 People customer success, we provide the all the expertise you need.
The training team offers instructor led, virtual, onsite and train-the-trainer learning options. Examples of our course offerings include;
- Recruiter Bootcamp Training (CRM, Recruitment Marketing and Hire)
- Train-the-Trainer Programs (CRM, Recruitment Marketing and Hire)
- Site Administration Training (CRM, Recruitment Marketing and Hire)
- Upgrade and Refresher Training
We’re Here to Help
We spoil you at gr8 People. That’s all there is to it. gr8 People Customer Success provides more than superior care. We partner with our customers all over the world to provide expert "know-how" of your gr8 People Platform and recruiting best practices ensuring business needs are met, while focusing on rapid time-to-value.
It’s all about you.
Different customers have different needs, so we have put together innovative self-service and real-time support options to best serve you. As your go-to organization after you’re up and running, we want you to understand all of the support options and tools that are available.
You get it all.
No levels of support here – you get it all. gr8 People support, available to all customers, provides multiple channels and resources to help you how you want it, when you need it. Channels and resources available to all customers:
- Customer Support Services: Global 24 x 7 Support for easy call support and request submission and tracking.
- A Rich Customer Care Experience: The Customer Success Managers are the ‘voice of the customer’ and at the center of gr8 Peoples' customer support services. Talented individuals who can help you post-implementation are made up of knowledgeable professionals who will ensure that your organization uses the gr8 People Platform effectively to achieve your objectives.
- Ongoing Training and Knowledge-Sharing: like our webinars, and refresher training to explore best practices so you can supercharge your ROI.
Our Customer Success team is committed to helping you achieve maximum value from the implementation of your gr8 People Collaborative Recruiting Platform.